Enterprise Book Case Study Example | Topics and Well Written Essays - 750 words

Enterprise Book - Case Study Example ion through high quality services such as through fast transactions and helpfulness of the staff, the ESQi provides the appropriate environment that helps in fulfilling this objective (Exhibit 3). This is because it is tied to the entire organization’s main processes including employee compensation. Customer satisfaction, with respect to ESQi, became the main agenda where the customers were contacted to provide feedback on their experience when being served by the company. As such, the managers became responsible for the scores. The tool was also the main determinant of whether an employee could be promoted where a good score of the subject employee’s branch would guarantee promotion after they had been working in the company for a specified period. This implies that the salaries were tied to the individual’s performance in the duties assigned. This mode of compensation prompted the employees to work more time than what had been specified by the company so as to increase the chances of promotion and higher salaries resulting from the branch’s performance. This system would be very effective if the company ensures that all employees are well aware of its operations and if it is followed to the letter. This is because it has sparked increased motivation to the point that the employees are willing to work longer than the company has stipulated. Additionally, it sparks a commitment among the employees, which would function as a competitive advantage for Enterprise. The most important issue with respect to emerging issues in the market is the idea of consolidation between two main players that include DTG and Vanguard. The merger may present a significant threat to Enterprise although independent efforts by either DTG or Vanguard do not measure to Enterprises’ operations (Exhibit 1). This could be a main threat because combination of operation means combination of managerial ideas where such a merger could result in a very strong managerial practice to